How to Fire a Client (Without Destroying Your Reputation or Cashflow)

Explore smart ways to exit client relationships while preserving reputation, professionalism, and steady cashflow.

In this session, we cover: 

• Why we don't fire — and what it costs

  • The hidden price of keeping the wrong clients

• The evidence

  • What the data and the books actually say

• Who needs to go

  • A scoring framework + fix / re-price / fire

• Doing it right

  • Protecting your cashflow and your reputation

• The mindset shift

  • Saying no so you can say yes

• Building the front door

  • Prevention, and the booking-agent idea