Navigating the Emotional Side of Client Relationships

Learn practical ways to read the room, bring calm and clarity to client conversations, and build relationships that last.

In this session, we cover:

• Behind the Question

  • Why the emotional side of client work matters

• Four Moments

  • Reading the room, clarity, slowing down and trust

• Monday Morning Actions

  • Four things you can start this week

• Questions I Hear Most

  • The honest pushback, and honest answers